Damaged or Wrong Product
If the customer receives a damaged, defective, or wrong product, they must report it within 24 to 48 hours of delivery.
Overview
The Xiaomi Electric Scooter 4 Ultra is a premium commuter electric scooter designed for comfort, safety, and long-range riding. It features dual suspension, a powerful 940W peak motor, a high-capacity lithium battery with up to 70 km range, and Xiaomi's smart app ecosystem. The combination of suspension, long range, and lightweight design makes it one of Xiaomi's best urban mobility solutions.
Item Policy
Return & Refund Policy
Return Policy
Pickup or Self-Shipping
If return pickup is available, we will arrange pickup from the customer address. Otherwise, the customer may need to ship the product back.
Return Approval
After reviewing the return request, our team will approve or reject the request based on the product condition and policy.
Return Request Process
Customers must contact our support team with the order number, product details, and reason for return.
Non-Returnable Products
Used products, damaged products caused by customer misuse, products without original packaging, customized or personalized products, and clearance or final sale items cannot be returned.
Original Bill Required
The invoice or order receipt is required for all return requests.
Product Condition
The product must be unused, undamaged, and in its original packaging.
Return Period
Customers can request a return within 7 days of receiving the product.
Refund Policy
Shipping Charges
Shipping charges are non-refundable unless the product received was damaged, defective, or incorrect.
Refund Method
Refund will be credited to the original payment method used during purchase.
Refund Timeline
Refunds will be processed within 7 to 10 business days after approval.
Refund Process
Once the returned product is received and inspected, the refund will be processed.