Damaged or Wrong Product
If the customer receives a damaged, defective, or wrong product, they must report it within 24 to 48 hours of delivery.
Pickup or Self-Shipping
If return pickup is available, we will arrange pickup from the customer address. Otherwise, the customer may need to ship the product back.
Return Approval
After reviewing the return request, our team will approve or reject the request based on the product condition and policy.
Return Request Process
Customers must contact our support team with the order number, product details, and reason for return.
Non-Returnable Products
Used products, damaged products caused by customer misuse, products without original packaging, customized or personalized products, and clearance or final sale items cannot be returned.
Original Bill Required
The invoice or order receipt is required for all return requests.
Product Condition
The product must be unused, undamaged, and in its original packaging.
Return Period
Customers can request a return within 7 days of receiving the product.